Purchase & returns.

We offer over a dozen payment options so you can pay in the way that suits you. All payments are processed securely by a third-party payment provider and protected by encryption. If you return part of an order and are due a refund, we refund it to the payment method you originally used.

Our online store calculates the best shipping routes, rates and carriers so your goods arrive quickly and affordably. We usually ship orders within 48 hours, and depending on the shipping option you choose, you should receive them within 3 to 5 working days.

If you received defective, damaged or incorrect products, contact us at info@prosperoalpini.com with a photo of the products you received to confirm their condition. Our team will arrange a replacement.

If your order had problems with shipping or delivery, please email us. To get help quickly, include your order number and confirm your full shipping address.

Please contact us about any problem within 30 days of your purchase date. After 30 days we can't guarantee that a return, refund or replacement can be offered.

We accept returns of orders that are unopened, unused and within 60 days of delivery.

You may cancel your order within 14 days without giving a reason. To do so, tell us your decision with a clear statement.

You can tell us your decision by email at info@prosperoalpini.com.

We'll reimburse you no later than 30 days after we receive the returned goods, using the same payment method you used for the order, at no cost to you.